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A quick note about claims and plan details: If you need help with a claim — such as prescription drug or dental claims — or have questions about your specific plan or personal information, please contact your insurance company directly. They hold your confidential records and are best placed to assist you right away. If you still need a hand after speaking with them, we're always happy to help — just reach out using the information below. This guidance simply follows the privacy and security standards set out by the insurance industry to protect your personal information.