Benefits Plus Connect
A doctor or counsellor contacts you by phone or video call, day or night.
Doctors on call 24/7/365
A licensed doctor contacts you by phone or video call, evenings, weekends and holidays too.
Mental health support
Confidential counselling and crisis support for personal or work-related challenges.
Prescriptions & refills
Get the prescription you need sent quickly, without missing a day of work.
Follow-up care
A care team checks in with you within 24 to 48 hours of your visit.
No family doctor needed
Get care from home, your car or your break room. No waiting room.
Private & confidential
Your health information stays between you and your care team.
How it works
Get a confirmation by text or phone call.
A doctor contacts you by phone or video call.
The care team follows up within 24 to 48 hours.
Your employer must be a member in order to book an appointment.
Personal care. Ongoing support. Guidance at every step.
With Benefits Plus Connect, telehealth services provided by Members Health, employers can provide employees and their families with virtual healthcare supported by a dedicated care team.
| Feature | Benefits Plus Connect | Other Telehealth Services |
|---|---|---|
| Access to a physician | Connect with a doctor for advice and guidance, including when further in-person assessment is needed. | May connect patients with a doctor or nurse practitioner. Requests unsuitable for virtual care may be redirected. |
| Flexible consultations | Text, audio, and video consultations offer convenient ways to access care. | Consultation options vary by provider and program. |
| Personal care manager | A dedicated care manager helps with appointments, referrals, and next steps. | An assigned personal care manager may not be included. |
| Proactive follow-up | Follow-up calls or texts within 24-48 hours after a doctor visit help address questions and next steps. | Arrangements vary and may require the patient to initiate contact. |
| Specialist & testing coordination | A care team assists with referrals and testing appointments, keeping members informed. | Referrals and requisitions may be available; coordination assistance varies. |
| Finding a family doctor | Help identifying family doctors accepting patients, subject to local availability. | Help finding an ongoing family doctor may not be offered. |
| Continuity of care | With consent, information can be shared with the member's family doctor to support ongoing care. | Record-sharing and coordination arrangements vary. |
| Medical & mental health | Integrated medical care, mental health professionals, and urgent mental health support. | Mental health services may be separate or depend on the selected package. |
| Personal & family support | Available programs include counselling, family and relationship support, nutrition, and legal and financial support. | Broader services may require an enhanced package or separate employee assistance program. |
| Beyond the appointment | Physician access, personal follow-up, and care coordination help members move forward. | Ongoing support depends on the provider and plan. |
Services are subject to the selected program, eligibility, availability, and clinical appropriateness. Physician access does not mean every condition can be treated virtually; in-person assessment or emergency care may be required. Other telehealth services vary, and some offer comparable features.
Questions about your plan? Talk to a real person.
Real people. Right here. Ready to help.
Telehealth is not for emergencies. In an emergency, call 911 or go to the nearest emergency department.